Our Expertise
Our Expertise

Our Expertise

Steve Barker – Managing Director

Steve is renowned for bringing a customer and market led approach to every business he is involved with. He passionately believes that every successful business has a customer orientated culture underpinned by exceptional service and great relationships.

Following a first degree in civil engineering and becoming a Chartered Engineer, Steve developed an interest in growing
businesses over 20 years ago when he established a regional office in Leeds for consulting engineers. He then completed a MBA degree at Leeds Business School and is now a Fellow of the Institution of Civil Engineers and a Fellow of the Chartered Institute of Marketing.

For the past 10 years, Steve has operated at plc board level with the responsibility for developing new business for companies with a turnover up to £200 million. In addition to creating new business, Steve believes that just as much effort should be put into maintaining current customers and has developed customer satisfaction measurement systems and training courses to play a fundamental role in achieving this.

“I think that it is fundamental for businesses to know what their customers think of the service that they provide and what they need to do to improve it. If you go to extraordinary lengths to understand what your customers want and then deliver it in a personable cost effective manner, then you are going to have a pretty successful business” explains Steve.

If you want to find out a bit more about Steve’s background, click on the link below or e-mail enquiries@alrala.co.uk if you have a specific enquiry.